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Why it matters When emails aren’t landing, minutes matter. We combine in‑product diagnostics with responsive human support to resolve incidents quickly. How it works
  • In‑product alerts: Real‑time signals for bounce spikes or DNS issues
  • Self‑service: Developer Console and guided checks reduce back‑and‑forth
  • Human help: Escalation to experts with clear SLAs
Benefits
  • Shorter incidents and fewer blind spots
  • Confidence to scale critical use cases
  • Less time stuck debugging alone
Best practices
  • Subscribe to status updates and configure alert recipients.
  • Provide sendId and timestamps when opening a ticket.
Success metrics
  • First response time and time‑to‑resolution
  • CSAT for support interactions